Boat to the Gili Islands - Reviews

Rating of the activity

6.50 / 10

6.5245901639344 305 reviews | 6,982 travellers

3 traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (3)

Couple (167)

Group of friends (52)

With small children (8)

With older children (15)

Reviews from real clients who booked our products.

See only reviews with text

May / 08 / 2025

Ana Maria

Barcelona, Spain

I travelled with my partner

Muy bien coordinado todo. Salimos del hotel de Ubud con tiempo suficiente para coger la lancha rápida. En el Ozone Café nos dieron los tickets para entrar al puerto Pandag Bai, para entrar en Gili Air y los tickets de vuelta. Nos avisaron que lleváramos nosotros mismos las maletas para que nadie nos intente cobrar un extra y nos acompañaron al muelle. Todo perfecto Translate this opinion into English.

Everything was very well coordinated. We left our hotel in Ubud with enough time to catch the speedboat. At the Ozone Café, they gave us tickets to enter Pandag Bai harbor, to enter Gili Air, and to return. They told us to carry our bags ourselves so no one would try to charge us extra, and they escorted us to the pier. Everything was perfect. Opinion translated. Show original.

I travelled with my partner

Jul / 02 / 2025

Anonymous

Jun / 24 / 2025

Sergio

Barcelona, Spain

I travelled with my partner

Jun / 23 / 2025

Raúl

Spain

I travelled with my partner

Nos recogieron en el hotel y nos dejaron en la entrada del puerto, muy puntuales. Translate this opinion into English.

They picked us up at the hotel and dropped us off at the port entrance, very punctually. Opinion translated. Show original.

I travelled with my partner

Jun / 21 / 2025

Anonymous

Jun / 18 / 2025

Anonymous

Jun / 14 / 2025

Ana Miñan Benet

Pontevedra, Spain

I travelled with teenagers

Horrible!!! No se pueden utilizar estas furgonetas para hacer los traslados, sin aire acondicionado con 10 personas dentro en Bali!! Horrible, esto no se puede ofrecer, no podéis dar este servicio, al menos ofreced categorías y q cada uno escoja, pero esto es lamentable

Horrible!!! You can't use these vans for transfers, without air conditioning, with 10 people inside in Bali!! Horrible, this can't be offered, you can't provide this service, at least offer categories and let everyone choose, but this is regrettable.

I travelled with teenagers

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

Apr / 23 / 2025

Pedro Jose Trillo

Spain

I travelled with teenagers

Apr / 23 / 2025

Anonymous

Apr / 21 / 2025

Anonymous

Oct / 16 / 2024

Alberto Gonzalez Varela

Valladolid, Spain

I travelled with friends

El chófer muy puntual, nos recogió en nuestra villa y ao llegar al puerto de Padangbai nos dejaron en un restaurante, donde nos facilitaron los tickets y también otro ticket para las tasas del puerto, que están incluidas en el precio. Nos llevaron hasta el muelle y todo muy bien. Translate this opinion into English.

The driver was very punctual, he picked us up at our villa and when we arrived at the port of Padangbai they dropped us off at a restaurant, where they gave us the tickets and also another ticket for the port taxes, which are included in the price. They took us to the dock and everything went very well. Opinion translated. Show original.

I travelled with friends

Sep / 20 / 2024

Rebecca

Sweden

I travelled with my partner

Well organized which is necessary in the chaos of Padangbai harbor. Boat trip out to the Gili islands worked great. However on return trip we had to pay harbor tax and an extra fee for a small boat to take us out a bit to sea as the tide was low. We then changed boat at sea. These extra charges were not specified at the time of booking. We were shuttled back to to Canggu which was appreciated and something we were originally told was not possible. However the trip was very slow due to traffic.

I travelled with my partner

In the details of the activity, it is indicated that the prices of tickets or services not included. These are merely informative and may change without prior notice. We apologise for any inconvenience.

Sep / 15 / 2024

Fermin Rodrigo

Valencia, Spain

I travelled with my partner

A mí me pareció que todo estaba muy bien organizado, te recogen en el hotel, te trasladan en una furgoneta, eso sí es un vehículo compartido no como en las excursiones, y te dejan en el puerto de Padanbai en un bar próximo allí te dan los tickets y las indicaciones y luego te acompañan hasta el barco . Luego la travesía, pues depende del día, sales a mar abierto y el barco se mueve mucho pero yo que soy propenso a marearme no me mareé. Una cosa más en el barco te ofrecen pastillas para el mareo. Translate this opinion into English.

I thought everything was very well organised. They pick you up at the hotel, take you in a van, which is a shared vehicle, not like the tours, and drop you off at the port of Padanbai in a nearby bar. There they give you tickets and directions and then they take you to the boat. Then the crossing, well, it depends on the day. You go out into the open sea and the boat moves a lot, but I am prone to seasickness and I didn't get seasick. One more thing: on the boat they offer you seasickness pills. Opinion translated. Show original.

I travelled with my partner

Aug / 05 / 2024

Mar

Madrid, Spain

I travelled with teenagers

Todo muy bien organizado y puntual por parte de la empresa local. Otra cosa es el caos que te encuentras al llegar al puerto, pero es cuestión de estar muy atentos y seguir al pie de la letra las recomendaciones del guía para no acabar en un transporte que no te corresponde. Llevar pastillas para el mareo, según el estado del mar puede ser necesario Translate this opinion into English.

Everything was very well organized and punctual by the local company. Another thing is the chaos you find when you arrive at the port, but it is a matter of being very attentive and following the guide's recommendations to the letter so as not to end up in a transport that is not yours. Take seasickness pills, depending on the state of the sea it may be necessary. Opinion translated. Show original.

I travelled with teenagers

Jul / 16 / 2024

Jorge Andres

Barcelona, Spain

I travelled with my partner

Empezo bien con la recogida a tiempo en el hotel, el traslado al puerto y el embarque. incluye la tasa portuaria de entrada a la isla. La lancha es "rapida", pero como sardinas en lata, a pesar del aire hacia calor y huele a gasolina. Pero bien en general. El regreso tambien organizado, aunque sin personal de referencia que te indique. Lancha bien. Lo malo es el traslado al hotel devuelta, muy desorganizado, la persona del transporte se niega a dejarte en el hotel (como es debido). Translate this opinion into English.

It started well with on-time hotel pickup, transfer to the port and boarding. includes the port tax for entry to the island. The boat is "fast", but like sardines in a can, despite the air it was hot and it smelled like gasoline. But good in general. The return is also organized, although without reference personnel to tell you. Boat well. The bad thing is the return transfer to the hotel, very disorganized, the transport person refuses to leave you at the hotel (as it should). Opinion translated. Show original.

I travelled with my partner

Jun / 25 / 2024

Francisco

Zaragoza, Spain

I travelled with teenagers

Viendo los comentarios nos esperabamos lo peor, pero Civitatis lo tiene bien montado. El servicio es bueno, han sido puntuales tanto en la recogida como la salida del barco. Es verdad que el barco es muy pequeño, pero son todos igual. Nos han tratado muy bien los de la agencia, nos han acompañado hasta el barco, y nos han explicado todo muy bien. Eso si, no va a ser vuestra mejor experiencia en Indonesia. Prepararos para ir como sardinas en lata. Translate this opinion into English.

Looking at the comments we expected the worst, but Civitatis has it set up well. The service is good, they have been punctual both in picking up and leaving the boat. It is true that the boat is very small, but they are all the same. Those from the agency have treated us very well, they have accompanied us to the boat, and they have explained everything to us very well. Of course, it is not going to be your best experience in Indonesia. Get ready to go like sardines in a can. Opinion translated. Show original.

I travelled with teenagers

May / 28 / 2024

Gerardo De La Huz

Vigo, Spain

I travelled with my partner

Todo muy bien organizado. Claro que hay jaleo de gente para coger los barcos, pero Civitatis lo organizó muy bien. Nos recogió en el hotel, nos llevó al punto de encuentro. Nos acompañaron al embarcadero y la vuelta nos esperaban en el punto de encuentro nuevamente para llevarnos al hotel (distinto del de recogida). Las quejas que he leído sobre el viaje en barco o la desorganización en el muelle es algo ajeno a Civitatis y os pasará lo hagáis de la manera que sea. Translate this opinion into English.

Everything very well organized. Of course there is a rush of people to catch the boats, but Civitatis organized it very well. He picked us up at the hotel, took us to the meeting point. They accompanied us to the pier and on the way back they were waiting for us at the meeting point again to take us to the hotel (different from the pick-up point). The complaints I have read about the boat trip or the disorganization at the dock are something beyond Civitatis and it will happen to you no matter what way you do it. Opinion translated. Show original.

I travelled with my partner

Nov / 21 / 2023

Luis Julián

Spain

Aceptable para ser Indonesia. El traslado hasta el puerto bien, a la hora de recogida acordada (y eso que nuestro conductor se lió un poco con el punto de recogida, cosa que nos puede pasar a cualquiera...). El contacto con la empresa de viajes, fácil y rápido. Se tomaron la molestia de comunicarse con nosotros en castellano. Lo del barco es harina de otro costal... hora y media de retraso sobre la hora de salida prevista, que era las 10... pero al menos habia sitio de sobra para ir dentro.

Acceptable for Indonesia. The transfer to the port was fine, at the agreed pick-up time (and our driver got a little mixed up with the pick-up point, which can happen to anyone...). Contact with the travel company, easy and fast. They took the trouble to communicate with us in Spanish. The boat thing is another story... an hour and a half late from the scheduled departure time, which was 10... but at least there was plenty of room to go inside.

En ocasiones se pueden formar demoras imprevistas por motivos de organización. Sentimos las molestias ocasionadas a este respecto. Tomamos nota para que no se vuelva a repetir. Translate this opinion into English.

Sometimes there may be unforeseen delays due to organizational reasons. We are sorry for the inconvenience caused in this regard. We take note so that it does not happen again. Opinion translated. Show original.

Sep / 24 / 2023

Lara

Málaga, Spain

I travelled with my partner

Si bien es cierto que los barcos no dependen de Civitatis y los puertos son un auténtico caos, la recogida y traslado al hotel fueron bien. Lo único que recomendaría es que las horas de salida de los barcos sí estén bien indicados ya que en nuestro voucher ponía que el barco salía a las 10.30 y al final salía a las 11.30, por lo que estuvimos muchísimo tiempo esperando de más sin necesidad.

Although it is true that the boats do not depend on Civitatis and the ports are a real chaos, the pick-up and transfer to the hotel went well. The only thing I would recommend is that the departure times of the boats are well indicated since our voucher said that the boat left at 10:30 and in the end it left at 11:30, so we spent a long time waiting unnecessarily.

I travelled with my partner

Gracias por habernos informado acerca de lo sucedido. Seguimos trabajando con el proveedor de la actividad para ofrecer el mejor servicio posible a pesar de las limitaciones del puerto en las Islas Gili. Esperamos poder atajar este tipo de inconvenientes cuanto antes. Translate this opinion into English.

Thank you for informing us about what happened. We continue to work with the activity provider to offer the best possible service despite the limitations of the port in the Gili Islands. We hope to be able to address this type of inconvenience as soon as possible. Opinion translated. Show original.

Sep / 09 / 2023

Raúl

Spain

I travelled with my partner

Confirmación de actividad la tarde anterior lo cual se agradece y da confianza. Recogida puntual para ir a puerto. Salida algo más tarde de la hora señalada desde Padangbai Algo de descontrol en la zona de embarque, no obstante, se ha cumplido con lo que se esperaba. Translate this opinion into English.

Confirmation of activity the previous afternoon which is appreciated and gives confidence. Punctual pickup to go to port. Departure a little later than the scheduled time from Padangbai Some lack of control in the boarding area, however, what was expected has been fulfilled. Opinion translated. Show original.

I travelled with my partner

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Boat to the Gili Islands - Reviews

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